Terms and conditions
1. About us
Santa Melody is a trading name of Vico Development B.V., a private limited company (besloten vennootschap) incorporated in the Netherlands, registered with the Netherlands Chamber of Commerce (Kamer van Koophandel) under number 42090651. Our registered address is Walserij 4, 2211 SJ Noordwijkerhout, the Netherlands and our VAT number is NL869669692B01. You can contact us by e-mail at info@santamelody.com or by telephone on +31 252 823 445.
2. These terms
These terms apply to every order you place in the Santa Melody online shop. You accept them when you place an order. Nothing in these terms affects your legal rights as a consumer.
3. Prices and payment
All prices are in euros and include VAT. There are no delivery charges, because we deliver digitally. If a price is obviously wrong, for example because of a typing error, we will tell you as soon as we notice and give you a full refund if you no longer want the product.
You pay when you order, through our payment provider Mollie. The payment methods available to you are shown at checkout; we offer: credit or debit card, Apple Pay, PayPal.
4. Your order and our contract
Before you pay, you see a summary of your order and the total price at checkout, and you can correct any mistakes there or in your basket. The contract is made as soon as you have paid for your order. You will immediately receive a confirmation by e-mail showing what you ordered, what you paid and the expected delivery time. The contract is in English.
You must be 18 or over to order.
5. Delivery
We deliver digitally: by e-mail and on a page of your own, which we send you a link to. The delivery time is shown with the product, at checkout and in your confirmation. If we miss it, we will let you know and you can cancel your order free of charge.
6. Your right to cancel
Model instructions for cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Vico Development B.V., Walserij 4, 2211 SJ Noordwijkerhout, the Netherlands, telephone +31 252 823 445, e-mail info@santamelody.com) of your decision to cancel this contract by an unequivocal statement such as an e-mail or a letter sent by post. You may use the attached cancellation form but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other unequivocal statement on our website https://santamelody.com/returns. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Model cancellation form
[Complete and return this form only if you wish to cancel the contract.]
To Vico Development B.V. (Santa Melody), Walserij 4, 2211 SJ Noordwijkerhout, the Netherlands, info@santamelody.com:
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) [only if this form is notified on paper],
Date
[*] Delete as appropriate.
7. If something is wrong: your legal rights
Digital content must be as described, fit for purpose and of the quality you can reasonably expect. If it is not, you can ask us to bring it into conformity, free of charge; if that is impossible or does not fix the problem, you can get a proportionate price reduction or end the contract and get a refund.
This is a summary of your key legal rights. For more detailed information, visit the website of the Competition and Consumer Protection Commission: ccpc.ie.
We also offer our guarantee: You first hear the chorus of your own song and read the lyrics, free and without payment details, and you only order if you love it. If your songs are not quite right after delivery, you can have them changed free of charge until you are happy: write on your listening page what should be different and you get a new version. The guarantee is given by Vico Development B.V., Walserij 4, 2211 SJ Noordwijkerhout, the Netherlands; to make a claim, e-mail us at info@santamelody.com. It is free of charge and does not affect your legal rights.
8. Complaints
If something is wrong, e-mail us as soon as possible at info@santamelody.com. We resolve a complaint within 14 days, or tell you when we will. If we cannot resolve a complaint together, we will tell you whether we use an alternative dispute resolution provider. You can also bring a claim in the courts of the country where you live.
9. Governing law
These terms are governed by Dutch law. This does not deprive you of the protection of the mandatory rules of the law of the country where you live.
Last updated: 29 October 2026