Terms and conditions
1. About us
We are Santa Melody (see ). You can contact us by e-mail at info@santamelody.com or by telephone on +31 252 823 445.
2. These terms
These terms apply to every order you place in the Santa Melody online shop. You accept them when you place an order. Nothing in these terms affects your legal rights as a consumer.
3. Prices and payment
All prices are in New Zealand dollars. No VAT or GST is charged. There are no delivery charges, because we deliver digitally. If a price is obviously wrong, for example because of a typing error, we will tell you as soon as we notice and give you a full refund if you no longer want the product.
You pay when you order, through our payment provider Mollie. The payment methods available to you are shown at checkout; we offer: credit or debit card, Apple Pay, PayPal.
4. Your order and our contract
Before you pay, you see a summary of your order and the total price at checkout, and you can correct any mistakes there or in your basket. The contract is made as soon as you have paid for your order. You will immediately receive a confirmation by e-mail showing what you ordered, what you paid and the expected delivery time. The contract is in English.
You must be 18 or over to order.
5. Delivery
We deliver digitally: by e-mail and on a page of your own, which we send you a link to. The delivery time is shown with the product, at checkout and in your confirmation. If we miss it, we will let you know and you can cancel your order free of charge.
6. Cancelling your order
Our cancellation policy
Cancelling within 14 days
You can cancel your order within 14 days without giving any reason. This is our own cancellation policy, which we offer in addition to your rights under the consumer law of the country where you live; it does not limit those rights. The cancellation period ends 14 days after the day on which you placed your order.
To cancel, let us know (, , , the Netherlands, telephone +31 252 823 445, e-mail info@santamelody.com) with a clear statement, for example an e-mail or a letter. You may use the cancellation form below, but you do not have to. You can also fill in the cancellation form, or send any other clear statement, online on our website https://santamelody.com/nz/returns. If you do, we will confirm by e-mail straight away that we have received your cancellation.
To meet the deadline, it is enough to send your message before the cancellation period has ended.
Your refund
If you cancel, we refund all payments we received from you, including the delivery costs (except any extra costs if you chose a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than 14 days after the day we receive your cancellation. We use the same payment method you used, unless you expressly agree otherwise; the refund costs you nothing.
Cancellation form
[Only fill in and return this form if you want to cancel your order.]
To (Santa Melody), , , the Netherlands, info@santamelody.com:
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract for the following goods [*]/the following digital content or service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) [only if this form is sent on paper],
Date
[*] Delete as appropriate.
7. If something is wrong: your legal rights
Under the Consumer Guarantees Act 1993, what we supply must be of acceptable quality, fit for purpose and as described, and services must be carried out with reasonable care and skill and within a reasonable time. If something is wrong, we will fix it within a reasonable time. If we do not, or if the failure is substantial, you can reject it or cancel and get a refund, or get compensation for the drop in value. You can also claim compensation for any other loss that was reasonably foreseeable. The Fair Trading Act 1986 also protects you against misleading claims and unfair contract terms.
This is a summary of your key legal rights. For more detailed information, visit the website of Consumer Protection: consumerprotection.govt.nz.
We also offer our guarantee: You first hear the chorus of your own song and read the lyrics, free and without payment details, and you only order if you love it. If your songs are not quite right after delivery, you can have them changed free of charge until you are happy: write on your listening page what should be different and you get a new version. And if you are still not happy, you get the full amount back up to 30 days after your order. The guarantee is given by Santa Melody (see ); to make a claim, e-mail us at info@santamelody.com. It is free of charge and does not affect your legal rights.
8. Complaints
If something is wrong, e-mail us as soon as possible at info@santamelody.com. We resolve a complaint within 14 days, or tell you when we will. If we cannot resolve a complaint together, we will tell you whether we use an alternative dispute resolution provider. You can also bring a claim in the courts of the country where you live.
9. Governing law
These terms are governed by Dutch law. This does not deprive you of the protection of the mandatory rules of the law of the country where you live, such as the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Last updated: 30 October 2026