Cancellation

Santa Melody delivers digitally: you receive your order by e-mail and on a page of your own. So there is nothing to send back.

Our cancellation policy

Cancelling within 14 days

You can cancel your order within 14 days without giving any reason. This is our own cancellation policy, which we offer in addition to your rights under the consumer law of the country where you live; it does not limit those rights. The cancellation period ends 14 days after the day on which you placed your order.

To cancel, let us know (, , , the Netherlands, telephone +31 252 823 445, e-mail info@santamelody.com) with a clear statement, for example an e-mail or a letter. You may use the cancellation form below, but you do not have to. You can also fill in the cancellation form, or send any other clear statement, online on our website https://santamelody.com/nz/returns. If you do, we will confirm by e-mail straight away that we have received your cancellation.

To meet the deadline, it is enough to send your message before the cancellation period has ended.

Your refund

If you cancel, we refund all payments we received from you, including the delivery costs (except any extra costs if you chose a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than 14 days after the day we receive your cancellation. We use the same payment method you used, unless you expressly agree otherwise; the refund costs you nothing.

Cancellation form

You may also use this form, by e-mail or by post. You do not have to: the online form above is enough.